What is IT service management and what are its main advantages? More and more companies implement IT service management, achieving fantastic results in the short, medium and especially in the long term.
IT services have gained amazing fame in the business world, which is why many people wonder what IT service management is for and how it will contribute to the productivity, smoothness, purpose and profitability of small and medium-sized businesses.
At Virtual CNS we want to clarify these doubts and show what these services consist of. In this way, you will be able to analyze with a broader panorama, if it is convenient or not, to hire these services in your business. So without further ado, let’s clarify these frequently asked questions…
What is IT service management?
Generating a greater competitive advantage is only possible by optimizing the IT life cycle. IT service management is known by its acronym in English ITSM (Information Technology Service Management). Many consider it a discipline or methodology that supports a company, business or organization. This guarantees the efficiency of its information technology services..
That means that IT service management is nothing more than a system that aims to make IT work correctly, providing a valuable experience to customers and users in the company.
And it is that currently, ITSM is increasingly important, since they facilitate the comprehensive administration of all the information technologies (IT) that a company has. With this, it is possible to align the business objective with the expectations, requirements and needs of the moment.
IT service management offers a system to provide a methodology and strategic approach when implementing, executing and monitoring all IT services in the organization. With this, it is possible to more than meet the demands of consumers.
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IT service management: Benefits for consumers.
We have already mentioned that IT service management makes it easy to meet consumer demands. But who are the consumers?
It is very important to know who this type of service is aimed at. The term “consumers” goes far beyond customers. It also includes the employees and partners of the company. Likewise, these computer services include any electronic or digital resource. All the software or hardware that the company makes available to its users.
As it cannot be otherwise, IT service management is a complex discipline and a methodology full of peculiarities, especially if we consider that its primary objective is to initiate and maintain the implementation, operation and exhaustive control of these information technology services. for business users.
Stages in IT service management.
The processes involved in the management of these services include several stages, 5 of which are essential and based on the framework of the information technology infrastructure library (ITIL).
The latter is the framework with the highest reputation and acceptance when implementing ITSM. Includes 34 practices in IT service management. In order not to overwhelm, we will highlight the 5 main stages in the management processes.
– Stage 1: Service strategy.
The first stage in IT service management involves a priority focus on aligning business tasks and activities with IT services and activities. So, in this first stage, policies and standards are essential, as well as the strategic vision in the organization.
The first stage, called service strategy, is subdivided into other related and involved management stages to achieve this goal. In the first instance, IT service management includes business strategy, financial management, service portfolio, demand management, supply capacity, and business relationships.
– Stage 2: Design of the service.
The second stage includes the design of the service. We can say that it is the most productive of all the stages. The service design has as a priority to create a clear guide to execute services. The services must efficiently satisfy the needs of the users. The latter must be in complete agreement with the objectives of the company.
What objectives does IT service management involve in this second stage? Among others, in this second stage the catalog of services to be delivered will be made. Service level management and design coordination will be demonstrated. Also risk management, control of operational capacity and continuity of IT service.
– Stage 3: Transition of services.
It is time to transform design into tangible operations. This means that in the transition of services, a series of processes will be prepared for the market, carrying out various tests to confirm that the transformation from design to reality is as adequate, efficient, optimized and controlled as possible.
It is one of the most important stages, because at this point the designs begin to materialize into reality. To achieve this, it will be necessary to implement activities such as project management, change management and evaluation, corporate knowledge management, configurations and business assets.
– Stage 4: Operation and implementation of the service.
All IT services are guaranteed to be delivered efficiently. In this sense, the strategy must be aligned with the design. For this, activities such as incident management will be taken into account.
Also crisis and problem management, support and professional technical management. Of course, that includes fulfilling service requests.. This is one of the most important stages in IT service management.
– Stage 5: Constant evolution of the service.
What it indicates is that there must be an implementation of strategies that facilitate the recognition of successful processes, as well as inefficient processes.
The goal is to continuously improve by optimizing IT services. To achieve these objectives, it is essential to incorporate periodic reviews of the IT service, constantly evaluate the aforementioned process steps and continuously improve the service.
It is clear that the management of IT services involves an organized process that guarantees the operation, adaptability and the greatest utility in computing and technological resources. You can contact us at Virtual CNS and we will provide you with all the information about our IT services.
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